Reengineering Ship Maintenance and Repair Business Processes

Aftersales service/support has always been a key factor for company’s business development, growth, and fair advantage to its competitors. In line with this, the project management must be strong reliable. Problems faced by are fast changing service locations, parts supply delays, manpower shortages immediate client support/response. The study aims pin-point, discuss systematically solve these problems using historical data analysis, root-cause analysis failure, modes, effects analysis. Identifying most suitable tools approaches improve process quality – thus, increasing competence of aftersales organization can offer. Providing good chain forecasting, efficient workload scheduling proficient problem identification categorizing. Results provide solid system that applied on larger scale handling fleet no less than 30 vessels, ranging from 15 meters 100 in length, located assigned around Philippines remote locations highly accessible areas.